Fix iPhone unable to verify account information error

Note: We recommend using the Outlook app for iOS. To get Outlook, use your phone's camera to scan this QR code.

When setting up your email for the first time, you may encounter the following error:

Exchange Account

Unable to verify account information.

This happens when there's an issue verifying your account information. Don't worry, this can be fixed with a few changes to your settings. If you're having issues with an iPhone or iPad email account that has already been set up, contact customer support.

1. On the error, tap OK.

2. Edit the following settings, and then tap Next.

   Setting	What to enter...
   Email	Enter your Microsoft 365 123 Reg email address
   Server	Enter outlook.office365.com
   Domain	Leave this blank
   Username	Enter your Microsoft 365 email address
   Password	Enter your email password
   Description	This is optional

3. Tap Save.
   
4. Tap Save.
   
5. Tap Save.
   

You'll see your email account listed under Accounts.

More info

• What does my email bounce mean?
• How do I change the domain on my Microsoft 365 email address?