Professional Email

Professional Email Help

Save an email as a file for Professional Email

Save an email from your Professional Email inbox, including its headers and attachments, as a file attachment. You can send the attachment to others for technical support, or to forward a conversation.

Select the appropriate tab based on the platform that you’re using.

  1. Sign in to your Webmail. Use your Professional Email address and password (your 123 Reg username and password won't work here).
  2. Select the messages you want to download.
  3. Select more actions icon More actions, and then Save as file. Your message(s) will download.

You can now attach the file to a new email message.

There are now 2 versions of Outlook for Windows: new Outlook and classic Outlook. Before continuing to the steps below, check which version you’re using.

New Outlook

If the steps in this section don't work, you might not be using new Outlook yet. Try the steps in the Classic Outlook section instead.

  1. Open Outlook.
  2. Select the email that you want to save.
  3. In the upper-right corner of the email, select The three dot icon for More actions. More actions.
    • To download the email as a file: Select The down arrow icon for Save as. Save As. Enter a file name, and then select Save.
    • To save the email as a PDF: Select Printer icon from the More actions menu Print. A new screen will appear. Under Printer, select Save as PDF, and then Save. Enter a file name, and then select Save.

Typically, the file will be sent to your local Downloads folder.

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Classic Outlook

If the steps in this section don't work, you might not be using classic Outlook. Try the steps in the New Outlook section instead.

  1. Open Outlook.
  2. Select the email that you want to save.
  3. Select File.
    • To download the email as a file: Select Save As. Enter a file name, and then select Save as type. The default file type is .msg, which will allow you to open this file as an Outlook message. Select Save.
    • To save the email as a PDF: Select Print. Under Printer, select Microsoft Print to PDF, and then Print. Enter a file name, and then select Save.
      Select Microsoft Print to PDF and then Print
Note: If you choose HTML for the Save as type, you can open your file as a Word Doc later.

Typically, the file will be sent to your local Documents folder.

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There are now 2 versions of Outlook for Mac: new Outlook and Legacy Outlook. Before continuing to the steps below, check which version you’re using.

New Outlook

If the steps in this section don’t work, you might not be using the new Outlook yet. Try the steps in the Legacy Outlook section instead.

  1. Open Outlook.
  2. Select the email you want to save.
    • To download the email as a file: Select File, and then Save As. A new window will open. Enter a file name, choose a folder where you want your file stored, and then select Save. The email will be saved as a .eml file.
    • To save the email as a PDF: Select File, and then Print. A new window will open. At the bottom of the window, select the arrow, and then Save as PDF. Enter a file name, choose a folder, and then select Save. The email will be saved as a .pdf file.
      Select Save as PDF

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Legacy Outlook

If the steps in this section don’t work, you might not be using the Legacy Outlook. Try the steps in the New Outlook section instead.

  1. Open Outlook.
  2. Select the email that you want to save.
    • To download the email as a file: Select File, and then Save As. A new window will open. Enter a file name, choose a folder where you want your file stored, and then select Save. The email will be saved as a .eml file.
    • To save the email as a PDF: Select File, and then Print. A new window will open. At the bottom of the window, select the arrow, and then Save as PDF. Enter a file name, and then select Save. The email will be saved as a .pdf file.
      Select Save as PDF

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More info