Purchasing and configuring your 123 Reg Mailbox
This article will show you how to purchase and configure your 123 Reg mailbox.
Simply click on a title below to skip to the most appropriate FAQ. You can also click the Top button to return and make another selection.
How do I purchase an email address/mailbox?
Purchasing a mailbox will allow you to create an email address associated with your domain name so, instead of having ‘yourname@hotmail.com’, you can have ‘yourname@yourdomain.com’. Not only does this give you more control over your email address, but it will also give your brand a more professional look.
Our mailboxes work on a quota system. Instead of buying a mailbox as a separate entity, you purchase a mailbox quota, which can either be set as a mailbox or an email forwarder. This allows you complete flexibility over your email set up.
For example, if you purchase 5 mailboxes and find that you want to change one of the email addresses you’ve set up, you can simply delete the first mailbox and use that quota to create another one, instead of creating a completely new one. The article below will show you how to purchase a mailbox, allowing you to create your new email address.
Please note: You can also purchase additional mailboxes directly from the 123 Reg website.
From there, select Email within the ‘Manage active products’ section and then choose Manage opposite Manage your email.
On the next page, click Buy more.
You’ll now be taken to the Email Hosting page where you can choose your preferred plan by selecting the relevant Buy button.
Your mailbox will now be added to your basket. Simply follow the on-screen steps to complete your purchase.
Once done, you can then create your mailbox by following the instructions in this Support article: How do I create a mailbox?
How do I change or edit my mailbox address?
The only way to change your mailbox address is by deleting the old mailbox and then creating a new one in its place. This can be done by following the steps outlined in the next section below.
How do I delete a mailbox?
For Generation 2 mailboxes
Please note: you have up to 14 days after the deletion date to restore your mailbox.
From there, select Manage opposite the account you wish to delete.
On the next page, click Delete account.
You will now need to confirm the deletion by selecting the provided tickbox and then clicking Delete.
For Generation 1 mailboxes
Please note: deletion is an irreversible action and will cause you to lose all of the emails and other data associated with the mailbox.
As such, please make sure that you have retrieved anything you need by backing up your emails before deleting your mailbox.
From there, select Email within the ‘Manage active products’ section and then click Manage opposite Manage your email.
On the next page, select Options for the mailbox you wish to remove and select Delete Address from the drop-down menu that appears.
You can also delete multiple addresses by selecting the tick boxes for the mailboxes you wish to delete. From there, click the ‘Delete selected’ box above.
In both cases, a pop-up window will appear asking if you wish to delete your selected mailbox(es). Click Save & Exit to confirm this.
How do I upgrade a mailbox?
For Generation 2 mailboxes
From there, select Email within the ‘Manage active products’ section and then click Manage opposite Manage your email.
On the next page, select Options for the mailbox you wish to upgrade and choose Upgrade from the list of options.
You will now be taken to the Upgrade page. From here, choose which plan you want to upgrade your mailbox to by selecting its respective Upgrade button.
You will now be taken to the checkout page. Follow the on-screen instructions to upgrade your plan.
For Generation 1 mailboxes
Please note: in order to upgrade an existing mailbox, you will first need to purchase the higher tier that you wish to upgrade your mailbox to. If you’ve already done this, skip to Step 4.
Start by visiting our Email Hosting page and browse the plans we have available. Once you’ve decided upon a plan, click Buy.
Follow the on-screen instructions to complete the checkout.
From there, select Email within the Manage Active Products section and then choose Manage Email.
On the next page, select the Options tab for the mailbox you wish to upgrade and select Manage Type from the drop-down menu that appears.
A pop-up window will now appear, asking you to select which plan you wish to upgrade your mailbox to.
Simply select your preferred plan and click Upgrade to complete the process.
How do I change my mailbox password?
If you have forgotten or want to update the password for your mailbox, you can set a new one by following the steps outlined below:
Please note: if you have set up your mailbox in a third-party email client such as Outlook, you will need to update its settings within these clients to incorporate your new password.
For Generation 2 mailboxes
From there, select Manage opposite the account you wish to update the password for.
On the next page, click Password.
You will now need to enter a new password, along with a recovery email address, into the provided fields. Alternatively, you can generate a temporary password.
Once done, click Save to confirm your change.
For Generation 1 mailboxes
From there, select Email within the ‘Manage active products’ section and then click Manage opposite Manage your email.
Select the Options tab for the mailbox you need the password for and choose Mailbox Settings from the drop-down menu that appears.
On the next page, click Edit opposite Password.
A pop-up window will now appear where you can enter a new password. This must meet the following criteria in order for it to be accepted:
- Mixed case: use a combination of uppercase and lowercase characters
- Numbers: use a mixture of numbers and letters
- Special characters: use at least one of the following special characters : ” ! $ % ^ & * ( ) -_ = + } { # @ ‘ : ; . > , < / | ?
- Length: must be at least eight characters long
- Unique Characters: must contain at least four unique characters and no more than two of the same character in a row (e.g. ‘hhh’ is not allowed)
- Number Sequences: must not contain more than two numerical characters in sequence (e.g. 123 is not allowed)
Once done, click Save & Exit to confirm your changes.
How do I edit the spam filter on my mailbox/email forwarding?
Please note: the following steps only apply to Generation 1 mailboxes.
Our Generation 2 mailboxes use a modern, built-in filtering system that adapts and learns from previous emails that you have marked as spam.
From there, select Email within the ‘Manage active products’ section and then click Manage opposite Manage your email.
Select the Options tab for the mailbox you wish to amend and choose Mailbox Settings from the drop-down menu that appears.
Under Summary, click Change opposite Spam filtering.
On the next page, use the slide tool to set the levels for Spam Flagging and Spam Deletion.
o is the strongest setting and 10 is the weakest setting. If you set your spam delete level filter to 0, this will turn on the spam filter and delete any emails that are detected as spam. If you would like spam to come through, you should set your spam delete filter and flagging level to 10.
Once done, click Save changes to complete the process.
