My Generation 1 mailbox isn’t working on third-party email clients anymore. What should I do?
This article will show you how to resolve any issues your custom mailbox may be experiencing on third-party email clients.
As you may already be aware, we’ve been migrating Generation 1 mailboxes to our new platform as part of our ongoing campaign to close our current email platform. However, you might be experiencing some technical issues with your account if you’ve added your mailbox to third-party email clients such as Outlook and Apple Mail. This is because you will need to update its incoming and outgoing mail server to use our new settings.
If you have an IMAP mailbox, please select the third-party email client that your mailbox has been added to from the list below, and follow the provided instructions:
If you have a POP mailbox, you will need to do the following:
- Make a back up of your mailbox’s content
- Delete your mailbox
- Recreate your mailbox with our Generation 2 mail server settings
If you’re not sure whether you have an IMAP or POP mailbox, please read the following article: POP vs IMAP, which one should you choose?
Apple Mail
Start by opening Apple Mail.
From there, select Mail in the toolbar and choose Preferences from the list of options.
A pop-up window will now appear. Select Accounts within its toolbar.
You will see a list of your email accounts. Select your affected mailbox and then click Server Settings.
On the next page, update the following fields:
- Incoming Mail Server: imap.secureserver.net
- Outgoing Mail Server: smtpout.secureserver.net
After you’ve made these changes, close the window containing your mailbox’s server settings and then click Save to confirm your changes.
If you’re still experiencing issues with your mailbox, we suggest that you remove your account and then add it again with our Generation 2 mail server settings. We also recommend that you back up your messages beforehand, just to be safe. For details on how to do this, please read the following articles:
If you need any further help, please contact our Support team.
Microsoft Outlook
Start by opening Outlook.
From there, select File in the toolbar.
On the next page, click Account Settings and then choose Account Settings… from the list of options.
A pop-up window will now appear where you will see a list of your email accounts. Select your affected mailbox and then click Repair within the Email tab.
A separate window will appear for you which will allow you to repair your mailbox.
Before you do anything, click Advanced options and then select the Let me repair my account manually option. Once you’ve done this, click Repair.
On the next page, update the following fields:
- Incoming Mail Server: imap.secureserver.net
- Port: 993
Once you’ve done this, click Outgoing mail.
From here, update the following fields:
- Outgoing Mail Server: smtpout.secureserver.net
- Port: 465 (25 or 587 for SSL off)
Once you’ve done this, click Next to save your changes.
If you’re still experiencing issues with your mailbox, we suggest that you remove your account and then add it again with our Generation 2 mail server settings. We also recommend that you back up your messages beforehand, just to be safe. For details on how to do this, please read the following articles:
If you need any further help, please contact our Support team.
Mozilla Thunderbird
Start by opening Thunderbird.
Access your settings by clicking the gear icon in the bottom-left corner.
From there, select Account Settings within the left-hand menu.
You will now be taken to a new page where you can see several details relating to your account. Click Server Settings in the left-hand menu.
On the next page, change the Server Name (below IMAP Mail Server) to imap.secureserver.net
Once you’ve done this, click Outgoing Server (SMTP) within the left-hand menu.
On the next page, select your default server and then click Edit.
A pop-up window will now appear containing details related to your SMTP server. From here, update the following fields:
- Server Name: smtpout.secureserver.net
- Port: 465
- Connection security: SSL/TLS
Once you’ve done this, click OK to save your changes.
If you’re still experiencing issues with your mailbox, we suggest that you remove your account and then add it again with our Generation 2 mail server settings. We also recommend that you back up your messages beforehand, just to be safe. For details on how to do this, please read the following articles:
If you need any further help, please contact our Support team.
Windows Mail
Start by opening Windows Mail.
From there, right-click your mailbox (below the Accounts heading) within the left-hand menu and choose Account Settings from the list of options.
A pop-up window will now appear showing the details for your mailbox. From here, click Options for syncing your content.
Next, scroll down and select Incoming and outgoing mail server info below the ‘Advanced mailbox settings’ heading.
Several new fields will now appear. From here, update the following fields:
- Incoming email server: imap.secureserver.net:993:1
- Outgoing (SMTP) email server: smtpout.secureserver.net:465:1 (or smtpout.secureserver.net:25:1 / smtpout.secureserver.net:587:1 for SSL off)
Once you’ve made these changes, click Done, followed by Save, to confirm them.
If you’re still experiencing issues with your mailbox, we suggest that you remove your account and then add it again with our Generation 2 mail server settings. We also recommend that you back up your messages beforehand, just to be safe. For details on how to do this, please read the following articles:
If you need any further help, please contact our Support team.