Account Management

Account Management Help

How do I cancel or change my 123 Reg services?

This article will help you to change or cancel your 123 Reg services

If you have decided that you do not need one, or all, of your 123 Reg services, you must either cancel your services or set it to expire at the end of your current billing period. Failing to do so may result in an unwanted renewal that you will be charged for.

The cancellation process varies depending on the product type you wish to cancel. Services can be cancelled:

  • Through your Control Panel
  • By contacting our Customer Relationship team
  • By raising a ticket with one of our support agents

The cancellation method is affected by the type of service. For a full breakdown of our services and their cancellation processes, please see below.

If you wish to enquire about an upgrade or downgrade to one of your existing services, you can contact our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays. If you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a ticket, whereupon a member of our Support staff will assist you.

Please note: Consumers are eligible for a 30-day money-back guarantee for all products, except domain names and Domain Ownership Protection since these are bespoke products that have been customised to each individual customer. As such, they cannot be sold and are non-refundable. Please note that this period only applies to Consumers, not Business Customers. If you are unsure whether you are a Business Customer or a Consumer, you can view the definitions of these terms in the Definitions section of our General Terms of Service.

  1. Domain Names
  2. Subdomains
  3. Domain Backorder
  4. Domain Ownership Protection
  5. Mailboxes
  6. Web Hosting/Hosting
  7. VPS/Dedicated Server
  8. Website Builder
  9. Online Store
  10. SSL Certificates

Domain Names

To allow a domain name to expire, you will need to do the following:

  1. Start by logging in to your 123 Reg Control Panel.
  2. Next, select Manage All opposite Domains within the ‘All Product and Services’ section.

  3. You will now see a complete list of your purchased domain names. Select which one you wish to cancel or change from the provided list.

  4. You will now be taken to the overview page for your domain name. From here, select Delete Domain within the Advanced section.

  5. A pop-up window will appear, asking you to confirm your choice. Click the tickbox for Yes, I consent to delete the selected domains and then click Continue.

    Alternatively, you can turn off auto-renewal entirely by clicking the provided toggle, which will set its auto-renewal status to Off. If you turn off auto-renewal, you’ll still be able to manually renew your domain names at a later date.

  6. If you’ve enabled Domain Ownership Protection on your domain, you will need to verify your identity. This can be done via 2-Step Verification or by entering the one-time password that will be sent to your email address.

    Enter your code into the provided field and click Verify.

How do I surrender a .uk domain?

If you wish to surrender your domain name, please see Nominet’s website for further details on how to do this.

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Subdomains

Subdomains can be vital for the functionality of your website, or websites, that you are responsible for, as cancelling your subdomains can cause your websites to go offline. As such, we ask that you contact us prior to cancelling.

This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs. To cancel your subdomains, please raise a ticket and a member of our Support team will assist you with your request.

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Domain Backorder

To cancel a domain backorder, follow the steps below:

  1. Start by logging in to your 123 Reg Control Panel.
  2. Next, select Manage All opposite Domains within the ‘All Product and Services’ section.
  3. You will now see a complete list of your purchased domain names. From here, click Buy & Sell and then choose Backorders and Monitoring from the provided list.

  4. Select the tickbox for the backorder you want to cancel and click Remove selected.

  5. Next, click the tickbox opposite Remove backorders and monitoring and then click OK.
  6. After a few moments, you will receive a confirmation message stating that your backorder has been cancelled.

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Domain Ownership Protection

Given the nature of this product, cancelling Domain Ownership Protection will cause you to lose your guaranteed domain renewal and potentially leave your domain name, and thus your website, vulnerable to malicious transfers.

If you still wish to cancel your Domain Ownership Protection package, you will first need to disable it from your Control Panel. To do this, please read our Support article: How do I cancel or disable Domain Ownership Protection for my domains? (DOP)

Once you’ve done this, you will need to contact us by calling our Customer Relationship team on 0345 450 2310. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

Our lines are open from 8:00 to 22:00 on weekdays. If you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a ticket and a member of our Support team will assist you with your request.

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Mailboxes

Given the nature of the product, cancelling mailboxes will cause you to lose your mailbox, associated email address and emails as well as any related catchalls and forwarders. To cancel your mailboxes, please raise a ticket and a member of our Support team will assist you with your request.

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Web Hosting/Hosting

Web Hosting packages are vital in the running of your website, or websites that you are responsible for. As such, we ask that you contact us to discuss your cancellation and your further options.

To cancel your hosting package, please call our Customer Relationship team on 0345 450 2310. Our lines are open from 8:00 to 22:00 on weekdays. If you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a ticket and a member of our Support team will assist you with your request.

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VPS/Dedicated Server

Virtual Private Servers are vital in the running of your website, or websites, that you are responsible for. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure the right decision is made for you and your needs.

To cancel your VPS, please call our Customer Relationship team on 0345 450 2310. Our lines are open from 8:00 to 22:00 on weekdays. If you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a ticket and a member of our Support team will assist you with your request.

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Website Builder

Website Builder packages can be vital in the running of your website, or websites, that you are responsible for. Cancelling your package can cause your websites to go offline and lose any designs you may have. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

To cancel your Website Builder package, please call our Customer Relationship team on 0345 450 2310. Our lines are open from 8:00 to 22:00 on weekdays. If you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a ticket and a member of our Support team will assist you with your request.

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Online Store

Online Store packages can be vital in the running of your website, or websites, that you are responsible for. Cancelling your packages can cause your websites to go offline, as well as losing any designs and product information you may have. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

To cancel your Online Store package, please call our Customer Relationship team on 0345 450 2310. Our lines are open from 8:00 to 22:00 on weekdays. If you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a ticket and a member of our Support team will assist you with your request.

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SSL Certificates

To set an SSL Certificate to expire on the renewal date, please follow the steps below.

Please note: SSL Certificates can only be cancelled 90 days prior to their renewal date.
  1. Start by logging in to your 123 Reg Control Panel.
  2. Next, select Manage All opposite SSL Certificates within the ‘All Product and Services’ section.
  3. You will now see a complete list of your purchased SSL Certificates. Select which one you wish to cancel or change from the provided list.

  4. Next, select Revoke within the Certificate Details section. A pop-up window will then appear, asking you to state why you want to revoke your SSL Certificate. Select the most appropriate reason from the provided list and click Revoke Certificate.

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