What department should I speak to when I call 123 Reg?
This article will show you which department you should contact when calling 123 Reg.
You can telephone us on +44 (0)345 450 2310. Calls are charged at your local rate. Our lines are open from 8:00 to 22:00 on weekdays (excluding UK bank holidays as we will be closed). Be aware that our lines can get busy at peak times.
Alternatively, if you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a ticket, whereupon a member of our support staff will assist you.
The below table shows which menu options will take you through to which team.
| Dept. | Menu Options | What will this department help me with? |
|---|---|---|
| Product Information | ||
| Product Information | 1 | Our Product Information team will advise you on the best products you will need to help create the online presence you want. |
| Dept. | Menu Options | What will this department help me with? |
|---|---|---|
| Billing and Account Queries | ||
| Billing and Account Queries | 2 | If you have any invoice or account queries, our team will answer any questions you have. |
| Dept. | Menu Options | What will this department help me with? |
|---|---|---|
| Technical Support | 3 | Below are the various technical support teams who will answer any queries you have about any of our products. |
| Domain names and email | 3 > 1 | This is the technical support team for domain names and email packages. If you have any domain name or email-based issues, this team will give you the help and advice you need. |
| Web Hosting | 3 > 2 | This is the technical support team for our Web Hosting packages. |
| All other queries | 3 > 3 | For queries regarding any of our other packages, such as Site Scanner or Website Passport. |
| Dept. | Menu Options | What will this department help me with? |
|---|---|---|
| Cancellation | ||
| Cancellation | 4 | If you wish to cancel any of your products with us, our team will assist you. |
| Dept. | Menu Options | What will this department help me with? |
|---|---|---|
| Other queries and requests | ||
| Other queries and requests | 5 | Our team will help you with any other queries you have relating to our products and services. |
| Dept. | Menu Options | What will this department help me with? |
|---|---|---|
| Repeat options | ||
| Repeat options | 6 | If you wish to hear all these options again, please select this number. |
Dedicated Server and VPS technical support - Please call our team on +44 (0)333 043 0051 during the following times:
Weekdays: 8:00 – 22:00
Excludes UK bank holidays (when we are closed).
Alternatively, if you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a support ticket, whereupon a member of our support staff will assist you.