This article will show you which department you should contact when calling 123 Reg.
You can telephone us on +44 (0)345 450 2310. Calls are charged at your local rate. Our lines are open from 8:00 to 22:00 on weekdays (excluding UK bank holidays as we will be closed). Please note that we can get busy at peak times.
Alternatively, if you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a ticket, whereupon a member of our support staff will assist you.
The below table shows which menu options will take you through to which team.
| Dept. | Menu Options | What will this department help me with? | |
| Product Information | |||
| Product Information | 1 | Our Product Information team will advise you on the best products you will need to help create the online presence you want. |
|
| Dept. | Menu Options | What will this department help me with? | |
| Billing and Account Queries | |||
| Billing and Account Queries | 2 | If you have any invoice or account queries, our team will answer any questions you have. | |
| Dept. | Menu Options | What will this department help me with? | |
| Technical Support | 3 | Below are the various technical support teams who will answer any queries you have about any of our products. | |
| Domain names and email | 3 > 1 | This is the technical support team for domain names and email packages. If you have any domain name or email-based issues, this team will give you the help and advice you need. |
|
| Website Creator based support, such as eCommerce, InstantSite and Website Builder |
3 > 2 | This is the technical support team will help you out with any queries you have with Website Builder, InstantSite and eCommerce. |
|
| Web Hosting | 3 > 3 | This is the technical support team for our Web Hosting packages. | |
| VPS Support | 3 > 4 | This is the technical support team for our Virtual Private Servers. | |
| Cloud Server and Dedicated Cloud | 3 > 5 | This is the technical support team for our Cloud and Dedicated Cloud servers. | |
| Dedicated Server | 3 > 6 | This is the technical support team for our Dedicated servers. | |
| All other queries | 3 > 7 | For queries regarding any of our other packages, such as Site Scanner or Website Passport. | |
| Repeat options | 3 > 8 | To repeat the technical support options. | |
| Dept. | Menu Options | What will this department help me with? | |
| Cancellation | |||
| Cancellation | 4 | If you wish to cancel any of your products with us, our team will assist you. | |
| Dept. | Menu Options | What will this department help me with? | |
| Other queries and requests | |||
| Other queries and requests | 5 | Our team will help you with any other queries you have relating to our products and services. | |
| Dept. | Menu Options | What will this department help me with? | |
| Repeat options | |||
| Repeat options | 6 | If you wish to hear all these options again, please select this number. | |
Dedicated Server and VPS technical support - Please call our team on +44 (0)333 043 0051 during the following times:
Weekdays: 8:00 – 22:00
Excludes UK bank holidays (when we are closed).
Please note: this line is only for Dedicated Server and VPS technical support-related queries. Support for account queries and other products should still be requested using the standard phone number +44 (0)345 450 2310.
Alternatively, if you are unable to call, you can start a Live Chat (available from 9:00 to 19:00 every day) or raise a support ticket, whereupon a member of our support staff will assist you.