Plesk Password File Deleted

This article will explain what to do in the event your Plesk Password file has been deleted.

Please note: this article was originally created for our previous generation of Virtual Private Servers. As such, these instructions may not be relevant to our current generation of Virtual Private Servers.

If this error come up in Plesk:

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ERROR: PleskFatalException
Unable to connect to database: get_admin_password() failed: file_get_contents() failed: Constant PRODUCT_MODE already defined

0: common_func.php3:93
psaerror(string ‘Unable to connect to database: get_admin_password() failed: file_get_contents() failed: Constant PRODUCT_MODE already defined’)
1: auth.php3:125
ERROR: PleskFatalException
Unable to connect to database: get_admin_password() failed: file_get_contents() failed: Constant PRODUCT_MODE already defined

0: common_func.php3:93
psaerror(string ‘Unable to connect to database: get_admin_password() failed: file_get_contents() failed: Constant PRODUCT_MODE already defined’)
1: auth.php3:125

The Plesk password file /etc/psa/.psa.shadow has been removed thus causing the inability for Plesk to connect to MySQL. To resolve the issue, recreate the file and reset the Plesk password.

 

Related Support Material:

  1. How do I recover a deleted mailbox?
  2. I accidentally deleted an email. How do I recover it?
  3. How do I update the database password within my configuration file?
  4. Enable PHPMail logging in Plesk Windows
  5. Using Plesk Migrator to move data between 123 Reg Virtual Private Servers
  6. How do I reset the password for my Microsoft 365 package?