Introduction

The Online Safety Act 2023 (the "OSA") addresses illegal and harmful content online in the United Kingdom ("UK"). The OSA applies to certain businesses providing online services to their users in the UK, of which includes certain Services provided by 123 Reg. This OSA Policy provides an overview of the types of content that are prohibited on 123 Reg's website (“Site”) and/or the products and services purchased or accessed through this Site (individually and collectively, the “Services”) as well as information on the technical measures that 123 Reg has in place to protect any individual or entity in the UK who accepts the General Terms and Conditions of Service, has access to the individual or entity’s account or uses the Site or the Services (“UK Users”), with helpful links for UK Users to report any illegal or harmful content.

Ofcom is the appointed regulator in the UK to enforce the OSA. Further details are available at: www.ofcom.org.uk

This OSA Policy applies to UK Users only, in respect of the Services in scope under the OSA (see further details below).

OSA Statement

Under the OSA, 123 Reg is required to put in place systems and processes to improve online safety for UK Users. 123 Reg monitors its responsibilities and the measures it has in place to minimise the risk of harmful or illegal content being made available to UK Users on the Site and Services. These systems and processes are further detailed below.

Prohibited Content

123 Reg does not allow any illegal or harmful content to be shared, transferred or otherwise made available via its Site or Services. Such content is restricted in our General Terms and Conditions of Service. Prohibited Content includes:

• Illegal content includes, but is not limited to, content that is illegal, such as harassment, stalking, controlling or coercive behaviour, certain pornography (including all Child Sexual Abuse Material), hate speech, terrorist content, firearms content and content that encourages or facilitates suicide.

• Harmful content includes, but is not limited to, content that is not illegal but could be harmful or age-inappropriate for children, such as pornographic content, content that promotes, encourages, or provides instructions for suicide, self-harm, or eating disorders, content that depicts or encourages serious violence, and bullying content.

UK Users must not share any Prohibited Content online using the Site and Services. 123 Reg has discretion to determine whether any content on the Site and Services is Prohibited Content. If 123 Reg deems that the content is Prohibited Content, 123 Reg may remove the Prohibited Content from the Site or Services and has the right to suspend or terminate the Services in accordance with the General Terms and Conditions of Service.

Risk Assessments

123 Reg has undertaken internal risk assessments of its Services to UK Users as required under the OSA, and has implemented appropriate and proportionate processes, technical measures and staff policies to minimise the risks of potential online harms. 123 Reg will keep these risk assessments updated as required by the OSA.

123 Reg Processes and Technical Measures

123 Reg implements several processes and technical measures to protect UK Users from encountering illegal and harmful content on its Site. These processes and technical measures include removing Prohibited Content where deemed appropriate. 123 Reg also implements specific proportionate measures with the objective of minimising and preventing illegal and harmful content from being accessed by UK Users. These measures are summarised below:

123 Reg Domain Name Search Service

• The domain name search service operated by 123 Reg allows users to search for domain names via the Site. The Site and Services include a search engine that enables UK Users to search for domain name registrations based on their query, account search history, and location. The search engine generates a list of results based on matching between the keywords or character sequences searched and the domain names available for registration.

• The service is a limited "vertical search service" which only allows UK Users to view domain name search results.

• In the very unlikely event that the domain name search results include results that may be linked to Prohibited Content, 123 Reg may remove the Prohibited Content in accordance with the General Terms and Conditions of Service.

• UK users can also report any search results and content that they consider to be Prohibited Content by following the 123 Reg content reporting and complaints procedure described below.

Content Reporting

The 123 Reg Digital Crimes Unit seeks to address malicious use of the Site and Services by reviewing reports of abuse and taking appropriate action with the objective of preventing and/or stopping malicious campaigns and/or abusive content on the Site and Services.

UK Users may report to 123 Reg the presence, on the Site or Services, of content that a UK User considers may be Prohibited Content through our Support Center.

When reporting the potentially Prohibited Content, please provide the required details as outlined in our Support Center, so that the 123 Reg team can research your complaint.

Complaints Procedure

If UK Users are unhappy with the way in which 123 Reg has complied with its obligations under the OSA, UK Users can make a complaint to the point of contact below or via our Support Center.

UK Users can use our Support Center to report:

• illegal content on the Sites and Services, or domain name search results

• 123 Reg breaches of the OSA

• complaints against OSA take downs

• complaints against OSA actions taken by 123 Reg, e.g. warnings, suspensions etc.

• complaints against technology used by 123 Reg to comply with the OSA

Freedom of Expression Statement

Freedom of expression is the right to express and receive opinions, ideas and information. 123 Reg is committed to the freedom of its users to express themselves and access information.

123 Reg also considers that some limitations must apply to the freely available access of information through the Site and Services as required under domestic and international laws, including the OSA and in consideration of protecting Users from Prohibited Content. When limiting UK Users' access to information via the Site and Services, 123 Reg will seek to balance its UK Users' rights to freely access information and express their views against its statutory duties to prevent the sharing of illegal and harmful content. Consequently, 123 Reg may remove and take down certain content (as permitted in the General Terms and Conditions of Service, including, but not limited to, Prohibited Content.

Third-party websites

If you have concerns about illegal or harmful content on third-party websites, or such third-party website provider's compliance with the OSA or other applicable laws, you should contact the provider of such website.

Where 123 Reg provides services to the provider of such websites (such as hosting and domain name registration services), 123 Reg does not control or "provide" these websites and does not have control over the content on such sites and so is not legally responsible for such website provider's compliance with the OSA. However, you may still be able to raise certain concerns and report certain issues to 123 Reg via our Support Center.

123 Reg Point of Contact

If you have any questions or queries on this OSA Policy or other OSA-related matters, you can contact us by email at osainquiries@123-Reg.com.

Updates

This Policy may be updated by 123 Reg at any time, without prior notice.